Jim Miller Started with Arrow in March of 2018. Jim is Indiana Pest Management Professional. He comes to Arrow with 35 years of management and customer service experience. Jim has been licensed in Pest Management, Turf management, Ornamental Pest management. In addition, Jim has additional training in wood destroying insects through the Sentricon Colony Elimination Training Program. Jim is a proud father of identical twins sons and owner of a rambunctious border collie named Sadie.